Shipping & Delivery Policy
Last updated: [Jan. 01, 2026]
Processing time
Orders are handmade and typically ship within 24–48 hours (business days) after purchase. During peak holidays and limited‑edition drops, processing may extend to 72 hours.
Pre‑orders and custom gifts ship on the date stated on the product page.
Shipping methods & rates
We ship via [UPS/USPS/FedEx] from [City, State]. Real‑time rates are shown at checkout.
Free shipping on orders $[amount]+ (U.S. contiguous states).
Local pickup at [store address] is available during business hours; choose “Pickup” at checkout.
Warm‑weather & perishables
To protect quality, we may upgrade to faster service, include insulation/cool packs, or hold weekend shipments so packages don’t sit in transit. A warm‑weather surcharge may apply at checkout in hot months.
AWW NUTS isn’t responsible for melted items after successful delivery scan; please retrieve packages promptly.
Delivery timeframes
Carrier estimates: [e.g., 2–5 business days domestic]. These are estimates, not guarantees.
You’ll receive tracking via email/SMS once your order ships.
Address issues, delays & lost packages
Verify your shipping address at checkout; we’re not responsible for delays or losses due to incorrect addresses.
If tracking shows delivered but you can’t locate the package, check with neighbors/building staff and contact the carrier. We’ll assist where possible.
International shipping (if applicable)
Duties/taxes/VAT are paid by the recipient. Transit times vary by country. Certain products may be restricted by local import rules.
Order changes & cancellations
We can modify or cancel within 1 hour of purchase during business hours if the order hasn’t entered production. Email [[email protected]] with subject “URGENT: Order #[xxxx].”